TŌKA's ACCOMMODATION TERMS AND CONDITIONS

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Article 1 (Scope of Application)

1. Accommodation contracts and related agreements concluded between the Facility and guests shall be governed by these Terms and Conditions.

2. Matters not stipulated in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.

3. In cases where the Facility establishes special provisions that do not conflict with laws and customs, such special provisions shall take precedence over these Terms and Conditions.

 

Article 2 (Application for Accommodation Contract)

1. When applying for an accommodation contract, please provide the following information:

　(1) Guest name(s)

　(2) Accommodation date(s) and estimated arrival time

　(3) Number of guests and selected plan (exclusive rental/shared room, etc.)

　(4) Optional services (My Sauna temperature adjustment, experience tours, full-day guide, etc.)

　(5) Accommodation fee and payment method

　(6) Other matters deemed necessary by the Facility

　Requests to extend the accommodation period during the stay will be treated as a new contract.

 

Article 3 (Conclusion of Accommodation Contract)

1. The accommodation contract shall be established when the Facility accepts the application.

2. After the contract is established, please pay the reservation deposit (30% of the accommodation fee) by the date specified by the Facility (within 5 days from the reservation date as a guideline).

3. The reservation deposit will be applied as part of the accommodation fee. In case of cancellation, it will be processed according to the provisions of Article 6.

4. If payment of the reservation deposit is not confirmed by the specified date, the contract may be automatically invalidated.

 

Article 4 (Special Provisions)

When specially approved by the Facility, the payment of the reservation deposit may be exempted or the conditions may be modified.

 

Article 5 (Refusal to Conclude Accommodation Contract)

The Facility may refuse to conclude an accommodation contract in any of the following cases:

1. When the Facility is fully booked

2. When there is a risk of conduct violating laws or public order and morals

3. When the applicant is affiliated with organized crime groups or antisocial forces

4. When there is a risk of causing inconvenience to others

5. When safe accommodation is difficult due to infectious diseases, etc.

6. When accommodation is impossible due to natural disasters, equipment failure, or other reasons

7. When participation in sauna or experience programs is deemed inappropriate for health reasons

 

Article 6 (Cancellation by Guest: Cancellation Policy)

1. Guests may cancel the contract in accordance with the following provisions.

2. As the Facility operates on an exclusive rental basis (limited to one group per day), cancellation fees are as follows. Reservation changes will be treated as new reservations.

 

Cancellation Fees

Cancellation Date (Based on Accommodation Date)Cancellation Fee Rate

30-15 days before accommodation date50% of accommodation fee

14-8 days before accommodation date80% of accommodation fee

7 days or less before accommodation date / No-show100% of accommodation fee

I

mportant Notes

• This does not apply in cases of unavoidable circumstances such as natural disasters or complete suspension of transportation services.

• As the exclusive rental plan requires us to decline other reservations and proceed with preparations, strict adherence to the above policy is required.

• The same cancellation policy applies to optional services (experiences, guides, etc.).

 

Article 7 (Cancellation by the Facility)

1. The Facility may cancel the accommodation contract in the following cases:

　(1) When the guest engages in conduct violating laws or public order and morals

　(2) When conduct causes significant inconvenience or danger to other guests

　(3) When the guest is identified as affiliated with antisocial forces

　(4) When there is a risk of infectious disease

　(5) When accommodation facilities or equipment are intentionally damaged

　(6) When dangerous conduct is performed without following staff instructions during

　　　sauna or experience programs

　(7) When other conduct significantly interferes with the Facility's operations

1. In such cases, unused accommodation fees will not be refunded.

 

Article 8 (Check-in and Check-out)

Standard Hours

• Check-in (C/I): 15:00-18:00

• Check-out (C/O): Until 10:30

Early Check-in / Late Check-out

Available upon advance request (additional fee applies).

• Early C/I (before 15:00): 20% of accommodation fee

  • *Check-in after 18:00 requires advance notification

• Late C/O (10:31-13:00): 20% of accommodation fee

  • *After 13:01, one night's accommodation fee will be charged

 

Article 9 (Payment of Accommodation Fees and Optional Services)

1. Accommodation fees are, in principle, to be paid in advance at the time of reservation.

2. Credit card and electronic payment methods are also available when implemented by the Facility.

3. Fees for optional services (sauna temperature adjustment, experiences, full-day guide, etc.) must be settled before use to secure personnel costs.

 

Article 10 (Facility Usage Rules)

Guests shall value coexistence with the Facility, surrounding natural environment, and neighboring residents, and comply with the following:

1. Maintaining Quiet: After 21:00, please be considerate of other guests and neighboring residents.

2. No Smoking: The entire indoor area is non-smoking. Smoking is only permitted in designated outdoor smoking areas.

3. Bringing Animals: Prior approval is required for pet accompaniment.

4. Equipment Preservation: Removal of furniture and equipment is prohibited.

5. Waste Separation: For environmental conservation, please separate waste and dispose of it in designated locations.

6. Sauna Use: Please refrain from unreasonable use when unwell. To secure personnel, please inform us in advance of temperature adjustment requests.

7. Nature Experiences and Activities: Please follow staff instructions and prioritize safety.

 

Article 11 (Optional Services Provisions)

The Facility offers the following options to enrich your stay.

1. Sauna Temperature Adjustment Service

• We will customize the sauna temperature according to your preferences.

• Please inform us in advance of your desired temperature (guideline: 60°C-90°C).

• We will propose optimal temperature settings tailored to your physical condition and experience objectives.

 

2. Private Personal Guide Service

Comprehensive support service by dedicated staff during your stay (advance reservation required, consultation needed).

Service Content

• Proposing sightseeing plans tailored to travelers' and guests' preferences

• Guidance and reservation assistance for facilities, restaurants, and experience venues

• Suggesting travel routes and supporting ticket arrangements

• Providing fair price guidelines and cost-saving advice for meals, souvenirs, and experiences

• Introducing local recommended spots and hidden gems

 

Fees (Tax Included)

Hourly Rate Plans

PlanFee (1-2 persons)

1 hour¥3,300-5,500/person

Half-day (4 hours)¥13,200-19,800

Full-day (8 hours)¥26,400-44,000

Experience Package Plans

PlanFee (1-2 persons)

1 hour¥3,300-6,600/person

Half-day + Lunch & Experience¥16,500-33,000

Full-day Full Support¥33,000-55,000

• Transportation costs, admission fees, and experience fees are charged separately at actual cost.

• For 3 or more persons: ¥3,300 added per additional person

 

Reservation and Usage Conditions

• All optional services require advance reservation. Please apply at least 3 days in advance.

• For Private Personal Guide Service, we will interview you in advance about your desired content and propose an optimal plan.

• Content may be changed or canceled due to weather or safety reasons.

• Details and final fees for each optional service will be separately notified at the time of reservation.

• Cancellation of optional services follows the cancellation policy in Article 6.

 

Service Features

While not including personal care like a full butler service, we deliver a safe and efficient tourism experience through flexible support to fulfill what travelers "want to do" and information provision unique to locals.

 

Article 12 (Compensation for Damages)

1. If damage occurs to buildings, facilities, or equipment due to the guest's intentional or negligent acts, actual costs may be claimed.

2. The Facility shall not be liable for damages caused by natural disasters, illegal acts by third parties, or other force majeure circumstances.

3. The Facility shall not be liable for accidents during participation in sauna or experience programs unless caused by intentional or gross negligence of the Facility.

 

Article 13 (Management of Valuables and Luggage)

1. Please manage cash and valuables yourself.

2. The Facility shall not be liable for loss or theft unless caused by intentional or gross negligence.

3. Lost items will be stored for 3 months from the date of discovery, after which they will be disposed of.

 

Article 14 (Parking)

1. The parking lot within the Facility premises is available free of charge, but the Facility shall not be liable for theft, accidents, or damage to vehicles.

2. However, if damage is caused due to intentional or negligent acts of the Facility in parking lot management, the Facility shall be liable for compensation.

 

Article 15 (Handling When Contracted Room Cannot Be Provided)

1. When the Facility cannot provide the contracted room to the guest, the Facility shall, with the guest's consent, arrange alternative accommodation under the same conditions as much as possible.

2. Notwithstanding the provisions of the preceding paragraph, if the Facility cannot arrange alternative accommodation, compensation equivalent to the penalty amount (up to 100% of the accommodation fee) shall be paid to the guest, and such compensation shall be applied toward damages. However, if the inability to provide the room is not attributable to the Facility, no compensation shall be paid.

 

Article 16 (Handling of Deposited Items)

1. As the Facility operates on an exclusive rental basis, we do not, in principle, accept deposits of cash or valuables.

2. Guests are requested to manage their belongings under their own responsibility.

3. The Facility shall not be liable for loss or damage except in cases of intentional or gross negligence by the Facility.

 

Article 17 (Storage of Guest Luggage or Personal Belongings)

1. If guest luggage arrives at the Facility prior to accommodation, the Facility will store it responsibly only if consent was obtained before arrival, and will deliver it to the guest upon check-in.

2. If guest luggage or personal belongings are left behind at the Facility after checkout, and the owner is identified, the Facility shall contact the owner and seek instructions. However, if there are no instructions from the owner or the owner cannot be identified, the items will be stored for 5 days including the discovery date, and then delivered to the nearest police station.

3. The Facility's responsibility for storage of guest luggage or personal belongings in the cases of the preceding paragraph shall follow the provisions of the preceding article in the case of paragraph 1.

4. Food and beverages and items deemed as waste by the Facility will be disposed of on the same day.

 

Article 18 (Cancellation Due to Force Majeure)

In cases where accommodation becomes difficult due to force majeure such as earthquakes, typhoons, power outages, or floods, neither party shall claim cancellation fees from the other. However, payment shall be made for services already provided.

 

Article 19 (Handling of Personal Information)

1. The Facility shall properly manage customer personal information and shall not disclose or provide it to third parties except as required by law.

2. Personal information will be used only for the purposes of providing accommodation services, reservation management, and responding to inquiries.

 

Article 20 (Guest Responsibility)

If the Facility suffers damage due to intentional or negligent acts of the guest, the guest shall compensate the Facility for such damage.

 

Supplementary Provisions

These Terms and Conditions shall come into effect on November 13, 2025.

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TŌKA Stay & Retreat
A Retreat Space in Harmony with Nature for Mind and Body

As U Bloom & Co.